Support beyond the box
Useful help, without the runaround.
Straightforward help for setting up, understanding and
troubleshooting your Xiaomi products.
Before you start
A few checks before installation can prevent most setup problems. Always follow the instructions supplied with your specific product.
Confirm that the product is compatible with your phone, network,
electrical supply and intended use.
Charge the product fully or connect it to the correct power supply
before beginning setup.
Install the Xiaomi Home app or other application specified in the
product instructions, where required.
Enable Bluetooth, location access and the requested app permissions
where these are required for pairing.
Keep the product, phone and Wi-Fi router close together during the
initial connection.
Retain the packaging, accessories, serial information and proof of
purchase.
Quick fixes for connection problems
If a smart product will not connect or remain online, work through these steps one at a time.
Restart the product, your phone and the Wi-Fi router before trying
to pair again.
Confirm whether the product requires a 2.4 GHz Wi-Fi network.
Many smart-home products do not support 5 GHz during setup.
Check that the Wi-Fi password is correct and that the network has
a stable internet connection.
Remove the incomplete device entry from the app, reset the product
and begin pairing again.
Check the product instructions for the correct reset-button sequence
and indicator-light behaviour.
Confirm that the app region and product region are compatible where
regional settings apply.
Important: Do not dismantle, modify or attempt an
internal repair if the product may be defective or covered by a
warranty. Contact us first so we can advise on the appropriate next
step.
Still stuck?
Tell us the product model, what you are trying to do and what happens
when the problem occurs.
Contact TechNormous
